IT Services for Businesses

IT services for small and medium businesses

eOffice Network has been providing IT services to companies in Serbia since 2008. Instead of hiring and training an in-house team, you get access to administrators, engineers and consultants who take responsibility for your systems: workstations, network, servers, backup, accounts and security.

Every service on this page can be contracted individually, but most clients use them as a single IT support contract with a fixed monthly fee. That is the difference between firefighting and a system somebody actually watches.

Who this is for

We work with small and medium businesses for whom IT is not the core business, but without which work stops: offices, manufacturers, distributors, clinics and agencies.

• Companies with no system administrator of their own, handling IT ad hoc.
• Companies where a single in-house IT person is overloaded with nobody to cover for them.
• Companies that have outgrown occasional help from an acquaintance and need a documented system, backup and accountability.
• Companies opening a new office, relocating or rolling out new systems that need planning and implementation.

Remote support and on-site visits

Most tickets are resolved through remote access, without waiting for a technician. When a problem requires physical intervention, hardware failure, network cabling, a new workstation or equipment in the server room, we come on site. On-site support and regular visits are part of every support package.

The helpdesk is available during business hours, Monday to Friday from 09:00 to 17:00. After-hours support is arranged separately, based on what the company actually needs. Infrastructure monitoring runs continuously and alerts arrive outside business hours too.

Remote support covers all of Serbia. On-site visits are routine in Belgrade, Pančevo and the wider area, and for other locations we agree a schedule of regular visits.

What an IT support contract covers

• End-user support for staff on Windows, macOS and Linux, including printers and peripherals.
• Administration of servers, virtualisation and network equipment, with Managed Wi-Fi.
• Availability and performance monitoring, with alerting and incident response.
• Data backup and verification that recovery can actually be performed, not just that a backup exists.
• Security: antivirus and EDR, firewall, VPN, 2FA and DNS filtering.
• Account and licence management for Microsoft 365 and Google Workspace.
• vCTO consulting, procurement planning and IT budgeting.
• System documentation and periodic reports on status and recommendations.

What is billed separately

Hardware and licence procurement is billed at equipment cost. Larger one-off projects, an office relocation, a migration to a new platform or the rollout of new infrastructure, run as separate projects with their own quote. Web application development is a separate service.