Managed Servers
We run the server for you: 24/7 monitoring, updates, backup, security and incident response under an SLA. This applies to servers hosted with us, in your office or in the cloud. Support in business hours, after-hours cover under contract.
24/7 monitoring
Continuous monitoring of availability, performance and disks. Alerts reach us outside business hours too, and we respond within the time set in the SLA.
Proactive maintenance
Updates and patches are planned and tested, and larger changes run in an agreed window so work does not stop in the middle of the day.
Security management
Firewall, VPN access, vulnerability scanning and periodic risk assessment. Only the people who need server access have it, with 2FA where supported.
Backup and recovery
Automatic backup on the 3-2-1 principle, with periodic checks that recovery actually works. A backup that has never been tested is not a backup.
Frequently asked questions
What does managed server service include?
24/7 monitoring, planned updates and patches, security controls, backup with recovery checks, performance optimisation and technical support during business hours. After-hours cover is arranged separately.
Can you manage servers I already own?
Yes, we can manage your existing servers regardless of where they are hosted: in your office, in a data center, or in the cloud.
What is the response time for issues?
Under our standard SLA, target response and resolution times depend on priority. Critical incident, where the business cannot work: response 1 hour, resolution 4 hours. Major incident: response 4 hours, resolution 1 business day. Minor incident: response 8 hours, resolution 3 business days. These times count during business hours (Monday to Friday, 09:00 to 17:00). A formal SLA, shorter times and 24/7 support are agreed with each client. Monitoring runs 24/7, so we see alerts outside business hours too.
Related services
Services clients most often combine with this one, individually or under one contract with a fixed monthly fee.
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