VoIP telephony for business
A phone system in the cloud instead of a box in the office. You keep your existing numbers and get IVR, call recording, reports and a call centre, and the phones work anywhere with internet: in the office, at home or on a mobile. We set it up, maintain it and connect it to the software you already use.
What CloudPBX includes
Numbers from around the world
We register numbers in Serbia and abroad and connect them to your PBX. Existing numbers are ported, so your clients notice no change.
IVR, call recording, analytics
Voice menu, call queues, call recording and monitoring, reports per agent and per queue. Runs as cloud or hybrid, alongside your existing equipment.
Web application
Every PBX comes with a web application with call lists, recordings and statistics, plus additional modules as needed.
SMS and omnichannel
Calls and SMS from the same application, with the option to connect other customer communication channels.
API integration
We connect the PBX to your CRM or business software through a documented API: caller details on an incoming call, calls from your application, call logs in your system.
Rules for VIP clients
Your business logic inside the PBX: VIP clients go straight to their agent, everyone else through IVR or a queue. Works for any classification your software knows.
Mobile integration
Your business number on a mobile phone, through an app. Same number and same rules outside the office.
Security and 2FA
Encrypted calls and signalling, 2FA for the web application, and control over who can change what in the PBX.
Ready-made integrations
An example from practice: after a call, an agent issues a courier order directly from the web portal, or sees the knowledge base during the call. If your software has an API, we connect it.
Frequently asked questions
What is CloudPBX?
CloudPBX is a cloud-based phone system that replaces traditional on-premise PBX hardware. It provides all the features of a business phone system without the need for physical equipment.
Can I keep my existing phone numbers?
Yes, we support number porting so you can keep your existing business phone numbers when switching to our VoIP solution.
Is VoIP reliable for business use?
Yes, on two conditions: a stable internet connection in the office and a redundant PBX. Our infrastructure is redundant, availability is defined in the SLA, monitoring runs 24/7, and after-hours support is arranged separately.
Related services
Services clients most often combine with this one, individually or under one contract with a fixed monthly fee.
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