IT Support Belgrade
Maintenance, helpdesk and on-site visits for companies in Belgrade, under one contract with a fixed monthly fee.
IT support for companies in Belgrade
Most of our clients are companies in Belgrade, so our team is in the city every working day. When a member of staff reports a problem we solve it over remote access first, and when hands-on work is needed a technician comes to your address, with no separate call-out charge.
We work with small and mid-sized businesses that have no IT department of their own, or have one administrator who needs backup: offices, retail, clinics, agencies, manufacturing and logistics. One contract covers computers, servers, network, accounts, backup and security.
We are a Pančevo company and have been looking after Belgrade clients since 2008. The Belgrade number 011/4145000 rings with the same team that comes on site.
Where we come on site in Belgrade
On-site support covers every city municipality: Stari grad, Vračar, Savski venac, Palilula, Zvezdara, Voždovac, Čukarica, Rakovica, Novi Beograd and Zemun, as well as Surčin, Grocka and the suburbs. For locations outside the inner city and for Pančevo we agree the same visit schedule.
Regular rounds are part of every package. On a round we check the server room or cabinet, backup, network equipment and workstations, and clear everything that has piled up but never reached the phone.
What IT support in Belgrade covers
Staff helpdesk
Computers, printers, email, accounts and the software you use every day. Staff call or write, no portal and no procedures.
On-site visits
Hardware failure, network cabling, a new workstation, an office move. A technician comes to your Belgrade address under the contract.
Servers and network
Administration of servers, virtualisation, routers, switches, firewalls and Wi-Fi. We work with MikroTik, Ubiquiti, Fortinet and other equipment.
Monitoring and updates
Continuous monitoring of servers and network. Alerts reach us outside working hours too, and updates are planned ahead.
Backup and recovery
Backup on the 3-2-1 principle, with periodic checks that recovery actually works. A copy of your data can sit on our storage in Belgrade.
Microsoft 365 and Google Workspace
Email migration, licensing and account administration. Accounts opened and closed as people join or leave the company.
Security
Antivirus and EDR, firewall, VPN for remote work and 2FA on business accounts. Regular risk assessment and incident response.
Hardware procurement
Recommendation, purchase and installation of computers, servers and network equipment, with advice on budget and planning.
How the engagement works
Audit
We visit your Belgrade office, review equipment, network, backup and accounts, and write down what we find. The audit is free.
Quote and contract
You get a written scope, priorities, response targets and a fixed monthly fee based on the number of users and devices. No hourly or per-visit billing.
Taking over the system
We roll out monitoring, fix backup and access, document the system and show staff how to report problems.
Steady state
Helpdesk on working days from 09:00 to 17:00, monitoring around the clock, regular rounds and a monthly report on the state of the system.
Contact for IT support in Belgrade
Helpdesk hours: Monday–Friday, 09:00–17:00
After-hours support and on-call duty are arranged separately, based on what the company needs.
Book a free auditFrequently asked questions about IT support in Belgrade
Do you have an office in Belgrade?
The company is registered in Pančevo, and the team is in Belgrade every working day because that is where most of our clients are. For you that means on-site visits are organised as if we were based in the city, and the Belgrade number 011/4145000 rings with the same team.
How quickly can you get to an address in Belgrade?
Most tickets are resolved immediately over remote access, with no visit. When hands-on work is needed, the deadline follows the priority in the contract: an outage that stops the company takes precedence over a single workstation. Targets are set in writing after the audit.
How much does IT support cost for a company in Belgrade?
The fee is a fixed monthly amount that depends on the number of users and devices and on whether you run your own servers. On-site visits in Belgrade are included, not billed separately. You get a specific quote after a free audit.
Do you work with companies that have several locations?
Yes. Several offices, shops or warehouses in Belgrade and the surrounding area run under one contract, with a VPN between sites and central monitoring. For locations elsewhere in Serbia we agree a visit schedule alongside continuous remote support.
What if we already have an IT person?
Then we usually work as a complement: we take over servers, security, backup and after-hours alerts, while your person stays on users and internal projects. That also covers holidays and sick leave.
Do you do one-off jobs without a contract?
Our model is a contract with a fixed monthly fee, because that gives us an interest in there being as few problems as possible. One-off projects such as an office move, a new network or an email migration are handled as a separate project with a quote up front.
Some of our clients
and many more
Related services
Services clients most often combine with this one, individually or under one contract with a fixed monthly fee.
Let's talk about your IT.
A free consultation and assessment, no strings attached. Reach us by phone, email or the contact form.
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